A recent news story out of Chicago really shook the travel community — and rightfully so.
Let’s talk about something that’s been weighing on my heart — and lighting up my inbox.
Recently, a Chicago-based travel agent made headlines for taking thousands of dollars from unsuspecting clients, leaving them stranded, disappointed, and out of pocket. Trips to Aruba, Egypt, and other dream destinations were ruined. People arrived with suitcases full of excitement… only to be told their hotel rooms were never booked.
Heartbreaking.
And honestly? Infuriating.
I’ve had people reach out to me asking, “How do I know this won’t happen if I book with you?” And you know what? That’s a fair question — especially in a world where everyone claims to be a “luxury travel expert” on Instagram.
So let’s clear the air and protect your peace (and your passport stamp collection).
1. The Charges Should Come From the Supplier — Even If You Submit Payment To Your Advisor
This one trips a lot of people up, so let me break it down clearly.
Yes — you may submit your credit card information or payment authorization through your travel advisor. That’s standard and secure when handled properly. But here’s the key: when the charge actually hits your account, it shouldn’t say your travel advisor’s name — unless it’s for a planning or service fee.
For anything like your hotel, transfers, or tour packages, the charge should come directly from the supplier (think Hyatt, Classic Vacations, Delta Vacations, etc.). That way, you know exactly who is receiving your money — and you’re protected.
When you work with me, I use trusted systems and vetted partners. You’ll always know what you’re paying for, when it’s due, and where your money is going. No cash apps, no Venmo, no confusion.
Just clarity, security, and confirmation. The way it should be.
2. You Deserve Confirmations — Always
I don’t just take your money and say, “Don’t worry, you’re booked.”
You should always receive written confirmation for every major component of your trip — your hotel, transfers, tours, and any other pre-paid elements.
If you’re chasing down receipts or getting vague text messages, that’s not luxury — that’s a liability.
3. Check Their Online Presence — Beyond Instagram
These days, a pretty feed isn’t proof.
A legitimate advisor will have a real business footprint. That means a functioning website, a business email address (not Hotmail or Gmail), client testimonials, and verified affiliations with professional organizations.
I’m a proud member of Travel Leaders Network via Outside Agents and a graduate of Marriott’s Hotel Excellence program and The Travel Institute. I work with the brands you trust — not around them.
4. Ask About Their Booking Process
Before you give anyone your money, ask:
- Will I receive confirmations from the actual suppliers?
- Who processes my payment?
- Are you charging a planning fee? What’s included?
A reputable advisor will walk you through their entire process without skipping a beat. I want my clients to feel empowered, not confused or pressured.
5. Trust Your Gut (And Your Receipts)
If it feels off, it probably is.
One of the women impacted by this recent scam had worked with that travel agent before — and still ended up stranded. I hate that for her. I hate that for all of them. It’s a reminder that reputation is built over time, but trust must be maintained every step of the way.
Which is exactly why I do what I do — the way I do it.
Why I Do Things Differently
When you work with me, you’re not just getting a travel advisor — you’re getting a partner who values integrity, clarity, and care. I know my stuff. I know the industry. I know the hidden gems and the red flags.
But more than that — I take your trust seriously.
Because when you hand me your trip, you’re handing me something sacred: your time, your memories, your peace of mind. And I don’t take that lightly.
Thinking of planning a trip?
Let’s do it the right way — with receipts, reputable partners, and the elevated experience you deserve.
Because luxury should feel seamless — not suspicious.
